Returns refund policy

Returns & Refund Policy

getmymettle.com does not entertain returns after the order is successfully dispatched. Buyers are requested to place the order only if they agree with this term. getmymettle.com will accept the exchange of the products purchased through the website getmymettle.com, subject to the terms and conditions mentioned below: Exchange requests will be entertained only in case the product(s) received by the buyer are in damaged or expired condition. The buyer has to inform getmymettle.com of his/her intention to exchange the broken products within 48 hrs of receipt of the goods at his/her shipping address. All exchanges will be made after the returned shipment of products is received by getmymettle.com. The courier charges for returning the damaged items will be borne by “getmymettle.com”. Return orders are to be sent back to the following address:
A-43, Naresh Park, Najafgarh Road, Near Paani ki Tanki, Nangloi, New Delhi – 110041

What happens if I receive a fake product?

Please be informed that at getmymettle, we do not have any 3rd party sellers.
This means that 100% of the products listed on our website are delivered directly by us in our own warehouse only. That is why we/you do not have to rely on anyone else to send an authentic product.
Hence there is no possibility of you receiving a fake product as all the products will be fulfilled & delivered by getmymettle.com.
If you require assistance with authenticity verification, you can contact the brand customer support directly and share product images/batch numbers.

Cancellation & Refund Policy.

You cannot cancel the order and demand a refund once the order is successfully dispatched. Refund requests will only be considered in the following cases, and refund will be in the form of the original mode of payment: If the buyer does not get the delivery of the ordered products within 30 days if getmymettle.com fails to ship the ordered products. If the shipping location is not serviced by our partner courier companies. No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy. From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days. The amount will be refunded in the original mode of payment. No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations.